“The cameras’ pinpoint accuracy and visual clarity help us to quickly retrieve footage, conduct research, and assist in investigations. This capability provides residents with peace of mind, knowing that their parks are covered by a comprehensive surveillance system.”

Anthony Jones

Director of Public Safety at DPR, City of Atlanta

Atlanta faces crime challenges in its public parks, just like any major U.S. city. However, unlike most, it has tackled the issue head-on with a large-scale, multi-year investment in new surveillance cameras powered by Hanwha Vision technology.

“Our primary focus is always on addressing high-crime areas to better protect citizens using our facilities,” said Anthony Jones, Director of Public Safety, Department of Parks & Recreation (DPR), City of Atlanta. “To achieve this, our internal security team collaborates closely with the Atlanta Police Department.”

DPR oversees all public parks, recreation centers, facilities, trails, and programs across Atlanta. In 2021, the department began prioritizing locations for the first phase of security upgrades, in response to growing public safety concerns. DPR worked with NetPlanner Systems, a leading technology integrator, to select 20 sites with the highest frequency of major crimes based on a police department study.

“In recreation centers, surveillance typically includes dual-dome or single-dome cameras installed at entry points and gymnasiums, while in outdoor spaces we strategically select locations to maximize coverage,” said Randy Major, Senior Security Engineer at NetPlanner. “We also evaluate when a dual-sensor camera is sufficient or when a PTZ (pan-tilt-zoom) camera is justified, ensuring that any infrastructure investment delivers the most value.”

To address various project challenges, NetPlanner introduced creative solutions including the use of solar support and existing local infrastructure. In parks where traditional power sources are unavailable, NetPlanner deployed a unique solar-powered setup that ensures continuous operation of surveillance systems. This approach reflects the City’s commitment to maintaining comprehensive public safety coverage, even in areas with limited infrastructure.

The City transitioned to Hanwha Vision cameras after the previous supplier experienced supply chain issues. Hanwha Vision was able to meet key timelines, especially the frequent need for overnighting parts, and has since provided reliable performance, support, and quality. When power supplies were missing from a shipment for a major park, 20 units were overnighted to keep the project on schedule.

To date, more than 400 Hanwha Vision cameras are installed throughout DPR locations, mainly the PNM-C34404RQPZ, featuring a quad-sensor (4-channel) module in 4K (8 MP) resolution, combined with a 2 MP PTZ (pan-tilt-zoom) unit.

The Hanwha Vision cameras integrate with Atlanta PD’s 911 dispatch and Fusus real-time crime center (RTCC) command center platform. The new cameras’ improved video quality and comprehensive coverage allow for precise identification and incident documentation, speeding law enforcement investigations and reducing incident response times.

“The cameras’ pinpoint accuracy and visual clarity help us to quickly retrieve footage, conduct research, and assist in investigations,” said Jones. “This capability provides residents with peace of mind, knowing that their parks are covered by a comprehensive surveillance system.”

The new surveillance cameras’ effectiveness was successfully tested following a recent incident at Atlanta’s Coan Park. Incident footage was recorded and turned over to Atlanta PD, leading to timely arrests.

The City will expand its system based on ongoing security assessments by DPR teams and NetPlanner security engineers to determine the best technology to deploy, adding cameras for wider coverage in high-crime areas and exploring the use of more AI-driven features.

The Atlanta DPR surveillance upgrade is a blueprint for major metropolitan public safety initiatives, effectively demonstrating the long-term benefits of collaboration between law enforcement and city management. The department is confident its new security capabilities will grow with their needs, delivering higher video quality, effective coverage, and improved public confidence.