Cybersecurity

1. Security Vulnerability Response Center (S-CERT)

Hanwha Vision’s S-CERT^*1 department is a team dedicated to address all possible security vulnerabilities of Hanwha Vision’s WISENET products and to respond promptly (analyze and prepare countermeasure) in the event of a security vulnerability. If your product is experiencing symptoms of security vulnerability, please contact S-CERT (secure.cctv@hanwha.com) with detailed product information, and instructions on how to reproduce the symptoms.

※ S-CERT does not respond to requests related to homepage (https://www.hanwhavision.com/) vulnerability, product support and features. Please contact your Hanwha Sales Representative for general product inquiries.

2. Security Vulnerability Response Process

Upon receipt of a security vulnerability report, a Security Breach Accident Countermeasures Council is convened immediately. Reporters of security vulnerabilities can receive an initial response within 2 business days, and can receive a response regarding the manufacturer’s future action and distribution plan related to the vulnerability within 10 business days. Firmware with improved vulnerabilities and vulnerability details will not be disclosed until 90 days from receipt or until a date mutually agreed upon with the informant. For transparent and efficient management of security vulnerabilities, starting in September 2023, Hanwha Vision is participating in the CVE program as a CNA that can directly register and manage CVE vulnerabilities, and is operating a bug bounty program for internal customers.

3. Security Vulnerability Notice Policy

The vulnerability patched firmware is uploaded to the website^*2 together with the Vulnerability Report. The details of the vulnerability (vulnerability content, affected product information / firmware version, risk, countermeasures, etc.) are not disclosed until the patched firmware is released on the website for zero-day attack prevention. Details such as attack scenarios for vulnerabilities are not disclosed to prevent imitating attacks. If multiple products are affected by the vulnerability, corresponding firmware patches will be released concurrently.