The video played on the set or remote device keeps freezing. How can I fix it?

There are many reasons why a video might freeze. The 2 most critical reasons are the following.

Please follow the instructions below, and if the issue persists, please visit the Contact Us page on our website for customer support. (Customer Support — Contact Us — Contact Us)

Cause #1:
If the recording image frame (number of recorded images) is low, the recording days increases but the image becomes less fluid and breaks up during playback.

Cause #2:
Either the bandwidth at Network-Connection Mode is restricted or the network service provider’s network upload speed on site does not satisfy the upload speed required by the recorder.
If the device operates normally from the internal network and has issues at remote mode, please check the network upload speed.